WYL Review Policy

Our policy helps ensure helpful, informative, and accurate reviews for residents and home providers.

In order to build a platform of trust between home providers and residents, we ask that our community help ensure that reviews on WYL are useful, informative, and beneficial to everyone. We expect all reviews adhere to the following:

  1. Reviews should not violate our content policy
    Some content is never allowed on WYL. You can review WYL’s Content Policy to find out more.
  2. Reviews should be unbiased
    Reviews are most helpful when they provide unbiased and objective information. We do not allow individuals or entities who own or are affiliated with a property or home provider to post reviews of their business or properties. We also don’t allow individuals who are confirmed to offer competing properties to post reviews of their direct competitors.

    It is against WYL policy to incentivize positive reviews, to use the threat of a negative review to manipulate a desired outcome, or to influence another’s review with the promise of compensation. Fake reviews are not permitted; using a second account to leave yourself a review or coordinate with business partners or individuals to get positive reviews is against our policy.
  3. Reviews should be relevant
    Keep your reviews relevant by speaking only to your experience while leasing with the home provider you are reviewing. Reviews that are off-topic can be distracting and do not help other residents make informed leasing decisions. For this reason, reviews should focus on your interactions with the home provider and building staff, leasing terms, condition of property, and living experience.

    To keep reviews relevant, we recommend avoiding the following:
    • Commentary about a person’s social, political, or religious views
    • Profanity, name-calling, and assumptions about a person’s character or personality
    • Content that refers to circumstances entirely outside of another’s control
    • Content about services not related to your home provider or property that you are reviewing (i.e., a coffee shop, restaurant, gas station, etc.)
    • Commentary about other home providers where it does not relate to the property or home provider you are reviewing

Once we receive a report of a review that violates this policy, we may remove the review from our platform. Repeated violations may lead to suspension or permanent deactivation of the account(s) responsible for the reviews.

Reporting a review that violates our policy

To report a review for violating WYL’s review policy, contact us.

If you think a review is untrue...

While we encourage and expect all community members to post reviews that contain objective and accurate information, WYL doesn’t mediate disputes concerning the truth of reviews. We expect the authors of the review to stand behind the content of their review.

For more information on how we investigate and moderate review disputes, read WYL's Dispute Moderation for Reviews.