Take your first steps with WYL for Home Providers
Here's a step-by-step guide to walk you through the essential steps to get started and make the most of our platform. Whether you're a new user or returning, we're here to help you navigate your way around.
1. Communicate the arrival of WYL for Home Providers with emails, flyers, and marketing materials.
Once you have familiarized yourself with WYL for Home Providers and identified the most important users of the platform in your organization, you'll want to start communicating the arrival of our platform to your residents. Sending and placing informative communication about WYL for Home Providers is critical to a successful launch.
You'll find suggested templates and communication tools to help you distribute the message of WYL and the impact to your residents and staff. You'll be provided with the following:
- Printable flyers to provide to residents
- Emails to send before, during, and after the launch of the platform/surveys
- Marketing materials to place in and around your community to promote WYL and our mission
2. Train your Property/Asset/Marketing Managers
Ensuring your teams use WYL for Home Providers effectively is the key element for long-term success.
Tip:
Here are some suggested talking points to discuss internally to align on expectations;
- Do you expect management to reply to all feedback? We recommend aiming to reply to as much feedback as possible.
- How often should management reply to feedback? As soon as you receive it!
- Who can management contact if they need assistance? WYL recommends letting know team managers who are the administrators internally and sharing the WYL support email.
- How often should managers send smart template surveys? If you've been allotted this feature, WYL recommends defining a process internally to avoid survey fatigue for your residents.
3. Launch: Invite your residents and send the first survey
Work with your WYL Customer Success Manager to import your residents lists and launch your first survey. You'll soon be off to receiving all the feedback you need to improve the lives of your residents! Be sure to continue to communicate with your residents throughout the beginning, duration, and after the survey so that they understand the importance of participating and filling out the survey.
4. Support management and take action!
Monitor the results and feedback coming in from your residents. Don't forget that responding to feedback is the biggest driver of success! You want to ensure that your residents feel heard and that they matter.