Learn how to reset, change or create your password on WYL.
Having trouble logging in because you forget your password or want to update it? Don’t worry, we’ve got you covered. Let’s do a reset.
In this article, you can learn how to:
- Reset your password
- Change your password
- Create a password to log in directly
Reset your password
Desktop
- Go to the Reset password page
- Enter the email address you use for WYL
- Click Send reset link
Mobile browser
- Go to the Reset password page
- Enter the email address you used for WYL
- Tap Send reset link
You'll be emailed a link to reset your password.
If you’ve requested the reset link and have not received it, check your spam or make sure you're using the right email address. You may also need to disable your email service link preview or mail-scanner feature, which could cause the link to expire before you open it.
Change your password
If you know your current password and want to change it:
Desktop
- Click on your profile icon > Account
- Next to Password, click Update
- Enter your current password
- Enter and confirm your new password
- Click Update password
Mobile browser
- Tap on your profile icon > Account
- Next to Password, tap Update
- Enter your current password
- Enter and confirm your new password
- Tap Update password
Create a password to log in directly
If you created a WYL account by connecting to Facebook, Google, Apple, or using your phone number, you weren’t required to create a password. However, you also have the option to log in directly by creating a password. Here’s how:
- Log out of your WYL account
- Follow the steps above to reset your password
- Moving forward, you can log in with your email address and password